Cancellation Policy

How to cancel

If you subscribed through the iOS App Store

1. Open Settings on your iPhone.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Tap Senior Fraud Alert.
5. Tap Cancel Subscription. You keep access until the end of the billing period.

If you subscribed on the website through Stripe

Email seniorfraudalertsupport@gmail.com with the subject “Cancel” and the subscription will be cancelled within one business day.

Refunds

Subscriptions are non-refundable. Once a billing period has been paid for, that period is yours to use, but unused time or previous charges are not refunded.

If you were billed by mistake, a duplicate charge or a charge after cancellation, that is different. Email seniorfraudalertsupport@gmail.com and it will be fixed.

For App Store purchases, Apple handles refund requests directly. You can ask at reportaproblem.apple.com within 90 days of the charge.

Auto-renewal

Subscriptions renew automatically at the end of each billing period unless you cancel before then. You will see a charge from Apple (if subscribed in-app) or from Stripe (if subscribed on the site) on or near the renewal date.

What happens after I cancel?

• Paid features, including Trusted Contact alerts, stop at the end of the billing period.
• The text filter and call blocker keep running. Those are free forever.
• Your account stays so you can resubscribe later. To fully delete your data, use the support page and pick the privacy topic.

To cancel a Stripe subscription, email seniorfraudalertsupport@gmail.com with the subject “Cancel”.